Privacy Policy

Last updated: 20 October 2025

Welcome to Travaya, part of Suura LLC-FZ (“we,” “our,” “us”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website, booking platform, and related services (collectively, the “Services”).

By using our Services, you agree to the terms described below.

1. Information We Collect

We collect information directly from you, automatically from your device, and through third-party integrations.

1.1 Information You Provide

When you interact with our Services, you may provide:

Your name, email address, and phone number
Booking details such as date, time, and location of your shoot
Payment details (processed securely via third-party payment processors like Stripe)
Communications you send to us (emails, chats, forms, etc.)

1.2 Information Automatically Collected

When you use our website or app, we automatically collect limited technical data such as:

IP address and browser type
Pages visited and time spent
Device type and operating system
Referring URLs and clickstream data

This helps us analyze performance and improve your user experience.

1.3 Tracking and Analytics

We use Google Analytics and similar tools to understand how users interact with our platform.
Our analytics are implemented via server-side tracking, meaning we collect anonymized usage data through our own servers before forwarding it to analytics platforms. This improves privacy protection and compliance with GDPR.

We also use Google Ads and Meta (Facebook / Instagram) Ads for remarketing and performance measurement. These tools may use cookies or similar technologies to show you relevant ads based on your activity on our site.

2. How We Use Your Information

We use your personal information to:

Process your bookings and communicate with you
Match you with the right photographer or service provider
Manage payments, invoices, and administrative records
Respond to questions or support requests
Improve our Services and customer experience
Send marketing communications (only with your consent where required)
Comply with legal obligations and prevent fraud or abuse

We do not sell your personal data.

3. Sharing Your Information

We share your data only when necessary to deliver our Services or comply with the law.

3.1 With Photographers

When you make a booking, we share relevant details (your name, shoot location, date, and contact information) with your assigned photographer so they can perform the service.
All photographers agree to use your information solely for fulfilling your booking.

3.2 With Service Providers

We may share data with trusted partners who help us operate our business, such as:

Stripe for secure payment processing
Email providers (e.g., Brevo)
Analytics and advertising platforms (Google and Meta)

Each partner processes data on our behalf under strict confidentiality and data-protection agreements.

3.3 Legal and Safety Requirements

We may disclose information if required by law, court order, or to protect our legal rights, customers, or the public.

4. International Data Transfers

Our servers may be located in multiple countries.
If you are in the European Economic Area (EEA), UK, or another region with data-protection laws, we ensure that any data transfer complies with applicable regulations, including Standard Contractual Clauses (SCCs) when needed.

5. Your Data Protection Rights

Depending on your location, you may have the right to:

Access – request a copy of the data we hold about you
Correction – update or correct inaccurate data
Deletion (“Right to be Forgotten”) – ask us to delete your data when it’s no longer needed
Restriction – limit how we use your data
Data Portability – receive your data in a structured, machine-readable format
Objection – object to certain uses, including marketing
Withdraw Consent – opt out of marketing at any time

To exercise these rights, contact us at:
📧 [email protected]

We may request verification of your identity before processing your request.

6. Data Retention

We keep personal data only as long as necessary to:

Provide and improve our Services
Comply with legal, accounting, and tax obligations
Resolve disputes or enforce agreements

Booking-related data may be retained for up to seven (7) years to meet legal requirements.

7. Cookies and Similar Technologies

Our site uses cookies and similar tools to:

Maintain user sessions
Measure traffic and performance
Personalize ads and content

You can control or disable cookies via your browser settings. Some functions may not operate correctly without cookies.

8. Security

We employ industry-standard safeguards such as HTTPS / TLS encryption, secure data storage, and restricted access to authorized staff.

9. Children’s Privacy

Our Services are not directed at children under 16.
We do not knowingly collect personal data from minors. If you believe a child has provided data to us, please contact us and we’ll remove it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The newest version will always appear on our website with the updated date above. We encourage you to review it periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact:

Travaya, part of Suura LLC-FZ
📍 Meydan Grandstand, 6th Floor, Al Meydan Road, Dubai (UAE)
📧 [email protected]

Legal Compliance Summary

This Privacy Policy complies with:

GDPR (Europe & UK)
CCPA / CPRA (California)
UAE PDPL (Personal Data Protection Law)
Other international privacy standards